Updating your payment method
How to add, remove, or change the payment method on your Nuvho account.
Updating your payment method
- Go to Settings → Billing → Payment method.
- Click Update card.
- Enter your new card details in the secure payment form.
- Click Save. Your new card will be charged on the next billing date.
Adding a backup card
You can add a second card as a backup. If your primary card fails, Nuvho will automatically retry using the backup card before suspending your account.
- Under Payment method, click Add backup card.
- Enter the card details and save.
Viewing invoices
All past invoices are available under Settings → Billing → Invoices. Each invoice can be downloaded as a PDF. If you need invoices addressed to a specific company name or VAT number, update your billing details under Settings → Billing → Billing details.
If a payment fails
If a payment fails, Nuvho will retry on days 3, 7, and 14. You'll receive an email notification after each failed attempt. To resolve immediately, update your card details and click Retry payment from the billing page.
💡 Tip
If your card is issued by a bank that requires 3D Secure authentication, make sure to approve the initial charge when you add the card — this authorises future recurring payments without additional authentication steps.
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