Contacting Nuvho support
The best ways to reach our support team — live chat, email, and priority escalation.
Support channels
Live chat
The fastest way to get help. Click the chat bubble in the bottom-right corner of your Nuvho dashboard. Live chat is available Monday–Friday, 08:00–20:00 (GMT). Average response time: under 3 minutes.
Email support
Send your query to [email protected]. Include your property name, account email, and a description of the issue. Email is monitored 7 days a week with responses within 4 business hours.
Priority support (Pro plan)
Pro plan customers have access to a dedicated account manager and a direct phone line. Your account manager's contact details are available under Settings → Account → Your account manager.
Before you contact support
Check this knowledge base first — most common questions are answered here. Use the search bar above to find articles by keyword.
Providing useful information
When contacting support, including the following speeds up resolution significantly:
- Your property name and account email address
- A description of what you were trying to do
- The exact error message (if any)
- A screenshot or screen recording of the issue
- The date and time the issue occurred
💡 Tip
For urgent issues affecting live bookings (booking engine down, payment failures), open a live chat and type "URGENT" at the start of your message — this flags your conversation for immediate escalation.
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